.. ’s or Master’s degree in Computer Science, Engineering, Business Administration, or a related field. Proven experience in program and project management .. position demands a strong understanding of both IT and OT environments, including hardware design, development, testing, and the nuances of deploying on-premise .. read more
Description
Who is USP?
The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,100 talented professionals across five global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.
Brief Job Overview
Network Administrator IT is a key position with responsibilities to manage all administrative tasks which includes configuration, monitoring the India IT network and troubleshooting all the network related issues; assist in maintaining the audio-video equipment in meeting rooms, conference rooms, training room, Unified call managers and new project implementations. This role will be responsible to provide hands and feet support to 3 USP locations within Hyderabad, coordinating very closely with stakeholders across USP departments and hierarchy.
How will YOU create impact here at USP?
Manage and own the network infrastructure.
Taking the complete responsibility of ServiceNow tickets regarding Network, Security, Collaboration and resolve the issues within agreed SLA’s.
Configure, Install, and troubleshoot Switches, Routers, Firewalls, WLC, DNA and other network devices.
Troubleshooting the VLan, interface ports and internet issues, CB and Zscaler issues on the end user computing devices.
Co-ordinate with AMC vendor for quarterly maintenance with Network devices along with AV infrastructure if necessary
Raising a TAC ticket with AMC vendor /Cisco to replace a faulty device under RMA as per our contracted support.
Managing and Troubleshooting the CUCM servers and PRI lines across the India USP sites
Responsible for IOS and Software upgrades with the network and collaboration infrastructure
Responsible for managing the Wireless infrastructure across the India USP sites.
Own the responsibility and coordinate in new projects implementation, configuration, and installation (MAC – Move, Add and Configure)
Monitoring the Network using PRTG, Logic monitor monitoring tools for network availability, bandwidth utilization, throughput, and latency issues.
Providing extended support and troubleshooting the issues with WebEx and MS Teams for the Users
Daily Network operations status reporting.
Generate the monthly reports pertaining to bandwidth and save it to network drives for audit purpose.
Managing and taking associated backups of Network Devices, ISE, CUCM, Wireless etc
Prepare the meeting rooms ready for Town Hall or other meetings and ensure smooth operations of AV Infrastructure configurations and effective coordination’s.
Documentation of IT Infrastructure including Change & Incident Management System and knowledge-based troubleshooting steps.
Build and maintain technical diagrams and asset inventory for Network, Audio & Video equipment’s.
Asset labelling for Switches, Routers, AV equipment and other network devices
Protects organization's value by keeping data and information integrity.
Performs other related duties as assigned.
Verify and Maintain HUB rooms hygiene with proper dressing and labelling at different USP Sites.
Coordinate with vendors for new service tickets, service issues, new implementations, updates, upgrades and other ad-hoc requirements as required.
Who USP is Looking For?
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
Bachelor’s degree in computer science or relevant field with 7-8 years of professional experience in IT networking.
Experience in managing complex network across multiple locations.
Experience in managing Cisco network devices (Firewalls, Routers, POE Switches, Core Switches, WLCs, VTC devices etc.).
Experience in IT service Management practice
Additional Desired Preferences
Desired preferences are to showcase any additional preferred levels of expertise to perform the role. Reminder: any items listed in this section are not requirements nor disqualifies for candidate consideration.
Experience in managing SDWAN networks.
Knowledge and understanding of CUCM infrastructure and PRI lines.
Working knowledge and understanding of ITSM tools – primarily ServiceNow.
Good communication skills – should be able to converse with US stakeholders.
Supervisory Responsibilities
NA.
Benefits
USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing is protected.
COVID-19 Vaccination Policy (will apply to the selected candidate(s) hired):
As a condition of employment with the United States Pharmacopeial Convention's (USP) duty to provide and maintain a workplace free of known hazards, all employees and contingent staff hired after July 1st, 2021, must be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.