Customer Care Professional (Voice)

You Lead the Way. We’ve Got Your Back With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Job Responsibilities : Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment. Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times Grow and nurture customer relationships on every interaction that results in measurable Customer value Document necessary account information and offer custom solutions that benefit the customer Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality Balance customer interests with the interests of American Express Deliver Employees, Customers and Shareholder metrics as per goals Resolve all customer queries and follow established problem ticket recording procedures as appropriate Gather relevant information from customers as required and update it accurately to facilitate the decisioning process Candidate should be open to work in India time nights shifts as we have a 24/7 work environment Minimum Qualifications : Graduate (with 1 to 3 years of international contact center experience) in any field from a recognized University can apply Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment Strong written and verbal communication Analytical mind & attention to detail skills Knowledge of Amex card product would be preferred Demonstrated consultative experience, ability to influence, resourceful Strong Team Player with high level of integrity Change Management Ability & self-motivated Demonstrated ability to work effectively within a team environment as well as independently Compliance Language American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.