Customer Care Specialist

  • Gurugram
  • Niit Limited
Designation: Customer Care Specialist (US process) Job Location- Gurugram, Work from Office mode only Roles and Responsibilities of a Customer Care Specialist · Customer Service through calls · Ensure timely and accurate service delivery at defined productivity levels · Build client & domain knowledge to be able to deliver a resolution on the first conversation · Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort · Maintain Internal Service Attendance & Accountability policies · Execute issue /query & Client level delivery quality on calls · Adhere to Customer resolution and ensure proper documentation &follow-up · Identify, share and support operational improvements Candidate's Eligibility: · Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons) · Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC) · Gap should not be more than 4 years after graduation · Undergraduates/ pursuing graduation are NOT eligible · Candidates who are currently located in Delhi NCR/Gurgaon are only eligible Work Experience: · Freshers and Experienced- 0-29 months · Excellent communication skills- Written and Verbal · Should be willing to work in night shifts (Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login) · Proficient in computer usage and Basic knowledge of MSOffice/ Excel Salary range: · 0 to 29 Months- 3.00 LPA to 3.5 LPA What we offer: · Defined career roadmap which offers growth opportunities · Performance-based incentive program (Depends on Process/Client Alignment ) · Investment in talent development and skills enhancement · Work-life balance with a 5-day workweek · Collaborative environment with best-in-class professionals · Focus on colleague engagement and fun at work