Account Manager - Upsell

Account Manager - Upsell Shift -6.30pm to 3.30 am (IST) Why Birdeye? Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time. This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com . What You’ll Do: As an Upsell Representative, your primary function is to reach out to existing customers to update them on the new products & and services launched & and explain the need for the same to their business. In this individual contributor role, you will need to upsell & and resolve existing queries of the customers. You would be responsible for encouraging customers to upgrade their services, developing healthy customer relationships, building trust and transparency with the client & and promoting customer loyalty. Responsibilities: Encourages Customers to Upgrade their Products Enhances Customer Training Evaluates and Analyzes Customer Needs Builds Trust and Transparency with Clients Acts as a Customer Advocate Promotes Customer Loyalty Develops Healthy Customer Relationship Requirements: Minimum 3 years of Saas sales experience Hands-on experience in US Customers Customer experience champion. Excellent oral and written communication skills. Consultative approach & stakeholder management. Deep customer empathy. Understanding of SMB space, particularly in the specified vertical. Exceptional Saas product knowledge. Ability to effectively manage delicate customer situations Organized and reliable - Able to work as a team with little direction when necessary Knowledge of Salesforce CRM a plus. Bachelor’s degree. Interested candidates, please send their resumes to iqbal.kaur@birdeye.com Regards Iqbal kaur