Application Support Analyst

  • Gurugram
  • Apexanalytix
A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premise solutions. Specific Responsibilities: • Manage and resolve technical support tickets. • Partner with Product Manager and R&D teams to prioritize support tickets. • Facilitate effective and proactive communications with both internal and external customers. • Test product-level functionality and new releases. Identify and communicate areas for improvement. • Serve as the technical expert for our client software implementations. • Manage software upgrades on scheduled date. • Serve as a primary contact for our client’s IT department. • Troubleshoot network, database, and software problems for our client implementations. • Configure system settings and options, and execute unit/integration/acceptance testing. • Create rules and data transfer mappings using SQL query. • Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades. • Manage setup of technical environment for hosted clients. • Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications • Work with Help Desk personnel to resolve client installation issues. • The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards. Required Skills: • Good working knowledge of Microsoft Office (in particular Excel and Outlook) • Exposure to SQL Server o Data definition, data manipulation, data control, and transactional control o Administration, including creating and restoring SQL backups o Development, including creating and troubleshooting DTS packages, stored procedures, complex data queries. • Knowledge of FTP, secure FTP, and PGP. • Knowledge of using Command Prompt and its commands. Required Experience : • Bachelor’s degree in Information Technology, Computer Science, Business, Finance, Accounting or related field • Prefer candidate with experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards • Customer-facing experience with large customers preferred • 1-2 years of experience in SQL