Product Support Engineer

  • Bengaluru
  • Phonepe

Product Solution Engineer


Responsibility

● Diagnosing, troubleshooting and fixing production software issues

● Developing and owning monitoring solutions for production and non-production

environments and applications

● Develop smaller complexity features / enhancements in existing stable system

components

● Adapt installer, shell scripts and perl scripts and aggressively automate manual tasks

through scripting.

● Provide feedback from customer users to the team.

● Maintain on-going record of problem analysis and resolution activity in an on-call tracking

system.

Desired Skills

● Good exposure to MySQL and writing SQL queries. Should be able to write and

understand complex joins.

● Automation scripting: knowledge of scripting language Ex: Python, perl, shell script is

required.

● Proven success in fast paced production support environment.

● Programming experience in any language (C++ / Java / RubyOnRails will be a plus).

● Good in problem solving and analytical skills.

● Demonstrated ability to communicate effectively in writing, ideally with a successful track

record of responding to/resolving customer issues through written communication

● Excellent written and oral communications skills.

● Prior experience in e-commerce or web services domain will be a plus.

● Ability to effectively work with cross functional team.

● Possess ability to understand business problems and provide solutions/informations

related to the business requirements.

● Exposure to Hadoop, Hive queries will be added advantage.


Experience: 2-4 years