Product Solution Engineer
Responsibility
● Diagnosing, troubleshooting and fixing production software issues
● Developing and owning monitoring solutions for production and non-production
environments and applications
● Develop smaller complexity features / enhancements in existing stable system
components
● Adapt installer, shell scripts and perl scripts and aggressively automate manual tasks
through scripting.
● Provide feedback from customer users to the team.
● Maintain on-going record of problem analysis and resolution activity in an on-call tracking
system.
Desired Skills
● Good exposure to MySQL and writing SQL queries. Should be able to write and
understand complex joins.
● Automation scripting: knowledge of scripting language Ex: Python, perl, shell script is
required.
● Proven success in fast paced production support environment.
● Programming experience in any language (C++ / Java / RubyOnRails will be a plus).
● Good in problem solving and analytical skills.
● Demonstrated ability to communicate effectively in writing, ideally with a successful track
record of responding to/resolving customer issues through written communication
● Excellent written and oral communications skills.
● Prior experience in e-commerce or web services domain will be a plus.
● Ability to effectively work with cross functional team.
● Possess ability to understand business problems and provide solutions/informations
related to the business requirements.
● Exposure to Hadoop, Hive queries will be added advantage.
Experience: 2-4 years