.. ’s degree in electrical/Electronic Engineering, Computer Science, Business Administration or related field, or MBA At Orange Business Services, we are more .. can bring to Orange Business Services Minimum 12+ years of sales and operations experience with Strong business and finance acumen Strong leadership skills .. read more
Why BT?
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours?
Read more about what it's like to work at BT.
Why Business Unit/Function ?
When it comes to content and design, we mean business. Our Design Chapter sits within Digital and we’re responsible for supporting both business objectives and customer needs across the Enterprise division of BT.
These are exciting times for the Enterprise teams in Digital – and for the Chapter, in particular, as we look to scale in the coming months.
As a Design Chapter, we stand for growth, passion, creativity, authenticity, positivity and compassion – and we’re now looking for talented individuals to join our close-knit team on our journey.
Why this job matters?
We’re the champions of the BT tone of voice and house style, it permeates all we do – and we’re all about doing the right thing for our customers and the business.
We know content is key to delivering the right outcome, whether that is to generate sales or guide customers through a support journey. It’s about using the right content at the right time. Continuity, consistency and alignment are our guiding principles, while the customer is at the heart of everything we do.
The Content Designer role is responsible for creating, updating, and reviewing content around the user journey for their specific squad, while the successful individual will be adept at using evidence, data, and research to inform decisions and change things for the better.
What I’ll be doing – your accountabilities
- and curate brilliant content that customers will love
- and identify opportunities to optimise content across your squad
- expertise to design and deliver digital experiences for new and existing products and services
- and champion a user-centred approach to all the content you create
- closely with Research, Product, Proposition, Design, SEO and Marketing to to ensure our content is evidence based, user centred and continually optimised
- content opportunities to test and learn
- part in user research seassions and be able to work with multidisciplinary, agile teams to contribute to an overall user experience.
Skills required for the job:
- copywriting for structural and editorial content
- and proofread content
- and accessibility best practices
- of customer insight to drive improvement in customer satisfaction metrics
- copywriting for structural and editorial content
- in stakeholder management
- a team and individuals using OKRs & development plans
- of various Content Management Systems
Connected leaders behaviours:
- - Personal means we come across as human, and show our customers that we understand and care.
- – Simple means we are straightforward, easy to deal with, and make complex things clear.
- - Brilliant means we lead the way in creating new things, and whatever we do, we do it really well.
- and innovative - Naturally motivated to ask questions; open mindset embracing experimental approaches and challenging assumptions.
- and constructive - Fosters teamwork and relationship-building skills across multiple levels and functions in the organisation.
- and flexible – Comfortable with lack of clarity or poor problem definition, ability to adapt approaches to best fit the challenge faced.
Experience you would be expected to have:
- editing
- management
- content strategies
- thinking
Preferred
- Management Systems
- methodology
Please apply if you are having 3 to 6 Years experience and you are immediate or serving Notice Period category as this is an immediate hiring.