.. ● Software updates to devices ● Issue reporting, triaging, tracking and coordinating with the team. Device Health ● Track daily status of device uptime and involve in upkeeping of test beds ● Ensure stakeholders are adequately informed of System downtime, power issues ● Interact with Client .. read more
The Customer Service Supervisor provides direction to the Customer Service Division by assigning, directing, and reviewing the work of staff . Supervisory duties include training, writing, conducting performance appraisals, and assisting in department budget preparation
Manages and trains customer service managers. Hires and onboards new customer service managers. Creates customer service processes and procedures. Evaluates phone, email, and chat conversations. Investigates customer service issues as needed. Conducts customer surveys and focus groups. Completes customer service analytics reports. Makes data-driven recommendations. Uses popular customer service software. Monitors daily customer service team output.
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