ServiceNow Architect

  • Bengaluru
  • Genpact
Senior Principal Consultant – ServiceNow Architect Location: All Genpact Locations (Except Chennai & Mumbai) Experience: 10-15 years 30 days joiners preferred. Responsibilities Provides technical leadership to the team Creates and maintains a detailed view of the existing architecture Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document. Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture. Ensures technical governance process and policies are being adhered to. Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions. Creates and maintains a detailed view of integrations Creates and maintains a Technical Implementation Roadmap. Resolves technical escalations, including responding to defects Participates in process workshops Works closely with client enterprise architecture team and client ServiceNow Teams Periodically Reviews Configuration to ensure Platform health Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan Reviews design and code per sprint to ensure quality Provides hands on assistance with the detailed design and implementation approach of selected projects. Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client. Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem. Assists in migrating configuration across instances Support COE in continuous development of training paths for professional advancement. Contribute to ongoing definition of best development and solution practices. Lead training workshops as means to spread experiences gained across the practice. Preferred Skills: Well verse in JavaScript, Angular JS (1.X) , Angular Provider, Angular Templates, Bootstrap 3 framework, CSS, HTML Certified System Administrator (CSA) plus one Mainline certifications (CSM / HRSD/ITSM/GRC etc.) Excellent communication Skills for client facing roles. Hands on Experience on Projects IT Graduate