.. using debugging tools (e.g., ADB). ● Basic network troubleshooting skills (TCP/IP, Wi-Fi). ● Proficient in IT support tasks like software installation and troubleshooting. ● Any programming skill (preferred with python). ● Familiar with safe handling of embedded devices. Desired experience: ● .. read more
• Experience implementing ServiceNow ITOM, with focus on Discovery and Service Mapping applications.
• Good knowledge of CMDB and its associated process, OOB class structure, CSDM process.
• Overall knowledge of ServiceNow Platform including building new applications, Integrations & enhancing existing applications.
• Work on Solution Design for new requirements\ Integrations, suggest recommendations and best practices.
• Identify any gaps in existing solutions, suggest and work on improvements.
• Guide\Mentor team members.
• Exposure of having worked in large organizations managing multiple Service Management tools.
• Good stakeholder management and communication skills.
• Certified in CIS Discovery, CIS Service Mapping, ITIL Certified
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