Senior Information Technology Support Engineer

  • Hyderabad
  • It Skylight

Job Title: Senior IT Support Engineer

Please read the following requirements carefully.


We will not reply if you do NOT meet the following criteria:


Office 365 Administrator console experience - 4 to 5 years experience minimum

Exam AZ-104

EXAM- AZ-900 certificate

Azure Active Directory

Windows server

MCSE certificate 2019 and above

Desktop Support experience 7 years minimum

Work from Home

Shift: Available during UK hours and must be flexible working any hours (01:00 am to 9:30 am and 9:00 am to 5:30 pm) Monday to Friday and on-call on Weekend (Saturday and Sunday)


Please only apply if you meet the following:

  • On-call and rota hours (day, night shift and weekend cover/hours)
  • 12+ years experience in L1, L2 and L3 desktop support or IT Support day-to-day
  • Office 365 Admin portal experience of 4 to 5 years
  • Exam certification AZ-104
  • Exam certification AZ-900
  • Worked in helpdesk environment or IT solution
  • MCSE 2019 or above
  • Subject matter expertise in Azure, Office 365 administration, Intune, Powershell, and Microsoft Defender endpoint security
  • Degree qualified
  • Good troubleshooting skills
  • Work independently and think out of the box to resolve issues
  • Good spoken and written English
  • Available during UK hours and must be flexible working any hours
  • Your own laptop and internet (good and reliable internet)
  • Be able to invoice for your work on a monthly basis and be paid by bank transfer


The day-to-day duties will include telephone, email and remote support. You should have a minimum of 12+ years of experience in IT and it will be advantageous if you have worked for an IT solution company in the past.

  • Providing 1st, 2nd and 3rd line technical support queries professionally and efficiently, maintaining a high degree of customer service
  • Taking ownership of user problems, performing technical diagnoses and fixing issues either remotely or on-site
  • Working in a helpdesk environment
  • Windows 7, 10 and 11
  • Office 365 issues
  • MS Azure
  • Desktop support, installation and maintenance
  • Network troubleshooting - Firewall, router and switches knowledge and experience
  • Windows Server 2012 to 2022 knowledge
  • Active Directory, DHCP, DNS, Office 365 and General troubleshooting
  • MS exchange basic knowledge
  • MS Office, anti-virus and other application install and support knowledge
  • Hands-on experience on user administration & management (AD, O365, VMWare, etc.)
  • Willingness to work on Desktops issues (in domain environment)
  • Office 365 services and support
  • General networking and troubleshooting skills
  • Documenting calls on the call logging system
  • Attention to details
  • On-call


The ideal candidate should be technically competent, motivated and capable of communicating with clients in plain English both verbal and written as well as technically. We will provide you with a hosted telephone.