Manager - Lender Relationship

Job Description: Manager - Lender Relationship.

Flexmoney’s mission is to “Simplify, Sachet-ize and Democratize Consumer Credit” for the

mass-market Indian consumer. Flexmoney enables banks and trusted lending partners to

offer lender-branded, instant consumer finance/ EMIs at point of sale. Flexmoney owns and

operates InstaCred TM , the largest BNPL network of online merchants and lenders with over

25Mn+ pre-approved user credit lines from multiple lending partners and over 3000+ top

marquee online merchants. We provide the technology infrastructure and point-of-sale

merchant network distribution as a “Plug and Play” proposition to banks and NBFCs.

Lending partners can offer lender-branded, frictionless, point of sale purchase credit to any

consumer via a “Plug and Play” integration. Merchants enable our payment mode to

provide shoppers with an instant, “Cardless” credit payment option at checkout.

Job Role:

To work with exiting lender clients to increase revenue and Customer satisfaction.

Location: Mumbai

Key Responsibilities:

1. Building the business plan for each account

 Budgeting for the lenders including increase in customers by channel and increased.

revenue with each lender

2. Fulfilment of the targeted business volumes for each lender

 Achieving the targeted business revenue number for each account.

 Retention of existing lenders and increasing business through them

 Create opportunities to maximize penetration via cross sell and upsell in each of the

Lender account

 Deliver the portfolio development target per lender.

3. Relationship management of the lender

 Tracking weekly numbers and success of the campaigns for the lenders with regular

MIS reporting

 Monthly lender scorecard (comparison of industry data and where lender can

increase business traction) and tracking health of the account with multiple stakeholders therein.

 Increased customer satisfaction with the stakeholders with references, video bytes

and joint events

 Engage with lenders as per contact plan and work on further deepening the

relationship in terms of product penetration, additional channels to onboard

customers on to the platform

 The objective is to work towards business growth for the stakeholders of the lender.

account which will translate to increased revenue for Flexmoney

4. Compliance to sales processes and regulatory requirements

 Regular heatmap of the lender relationships that need to be regularly managed.

 Work with internal stakeholders and facilitate integration and Portfolio.

enhancement

 Adherences to sales processes including CRM and other regulatory requirements.

 The job holder must ensure he /she is fully aware of all the Compliance policies and

procedures issued in relation to the various types of lenders.

Knowledge/Skills/Behaviour:

 3 - 5 years of experience working with Fintech companies with B2B enterprise.

product offerings in managing relationship with Banks and / or NBFCs in capacity of

Account Manager or Relationship Manager

 Strong negotiation and customer relationship management skills. Able to do the

balanced task of promoting customer satisfaction within FM and grow FM revenue

with the customer

 Good communication and presentation skills

 Post-graduate degree in business management is preferred.