Senior Group Manager - Transformational Quality

Key Responsibilities:

• Create and Drive Process Excellence Transformation Roadmap & Projects.
• Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, RPA, Analytics and other levers.
• Work closely with internal stakeholders and client contacts to develop, co-create and lead their Transformation journey across multiple accounts. Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.
• Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.
• Drive contractual productivity, gap assessment, and work with Account leaders to address.
• Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation
• Take responsibility for project activities including work estimation, planning, stakeholder management and project quality
• Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization
• Drive VOC actionable across the team and maintain / improve scores.
• Contribute and present in client/customer reviews/meetings.
• Creating various approaches, negotiating and fostering relationships with internal and external partners
• Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives Complex change management through collaborating and influencing

Skills required:

• Lean Six Sigma Black Belt/ Master Black Belt certification.
• Exposure to Robotic Process Automation (RPA) in BPO/ITES environment
• Business acumen and strong result orientation
• Excellent communication and project management skills
• Ability to create powerful presentations, business cases and white papers
• Strong stake holder and relationship management skills and dealing with senior executives Previous experience in leading transaction quality
• Highly self-motivated, proactive and eager to develop new capabilities in evolving role

Experience & Qualification:

• Bachelor's degree or Post Graduate degree from top university or govt institution
• 12+ Years of exp. in Process Excellence/ Operation Excellence