Salesforce Technical Lead

Primary Role

A Technical Tech Lead is extensively trained and has 8+ years of experience in the Salesforce products and they work with the business analyst(s) to design the system architecture and specification.

They are often responsible for delivering a specification to a team of Salesforce administrators and developers to deliver to the solution. They are one of the most qualified and well-paid roles in the Salesforce eco-system due to the investment they have made developing in their extensive level of technical knowledge and certifications achieved.

A Technical Architect will have completed their Salesforce Technical Architect Certifications.

Responsibilities and KPIs

• To drive overall Solution design including vision and Implementation roadmap to create sustainable competitive advantage.
• To understand the full extent of the solution, integration components and how they fit into the Salesforce architecture.
• Contribute to the growth of the Salesforce technical team through thought leadership, development of solution accelerators, coaching and mentoring consultants and participation in other operational areas (recruiting, training )
• Work with Prospect/Clients, business stakeholders and other programmers in your team to help understand requirements, evaluate new features and architecture, develop a solution or enhance existing solution and help drive decisions
• Deliver technology solutions – Leverage your strong technical experience to architect, engineer and provide guidance in delivery of key initiatives for an enterprise-class global CRM platform
• Subject matter expert – Collaborate with internal and external partners for the definition, planning, modeling, governance, and implementation of Salesforce CRM capabilities
• Be a visionary partnering with our Enterprise Architects, technical leads and key individuals within our functional organization and recommend SFDC Platform improvements
• Work proactively to remove technical debt and security vulnerabilities
• Develop strategies to solve complex technical challenges.
• Responsible for implementing solutions that support business requirements and drive key decisions that improve processes and productivity.
• Lead the technical delivery of Salesforce implementations.
• Development of custom solutions and integrations.
• Coach and mentor junior technical team members
• To create a client specific solution which will fit in our platform
• Ability to articulate a Technical solution in a way that inspires and motivates a team and focuses their energy on achieving business goals
• Skilled in providing analysis and estimation of the strategic and financial value of new products and features
• Empowering and engaging management and communication style

Team Management

· Build a strong talent management model for the function and lay down career growth plan

· Participate in recruitment process to identify the right talent at senior positions within the function

· Establish individual performance expectations and regularly review individual performance of the team

· Motivate and control attrition by addressing issues that the team might be facing

Desired Skills

· Bachelor’s degree in Technology + Post graduation degree either in Technology or Management

· 8+ years of hands-on Salesforce experience , designing solutions, configuring and developing custom Apex/Visualforce/Lightning code in the areas of Service Cloud, Sales Cloud, Workflows, Mobile, Single Sign On, API’s, Mulesoft and integration to enterprise systems

· Extensive solution definition experience including evident experience and knowledge of –

· CRM System and Solution Architecture design (functional & technical),

· Design Thinking with emphasis on Customer Journey Mapping and Service Blueprints

· Application and Integration patterns

· Understands web services (SOAP, REST, JSON, XML), Microservices architecture and other technologies that can be used to transport data in an enterprise environment and interact with Salesforce.com

· Demonstrates successful implementation of Batch Apex and/or Schedule Apex development

· Handson experience with Java or C#, HTML, JavaScript, and CSS

· Experience managing and influencing a diverse team

· Demonstrated analytical and quantitative skills, ability to use hard data and metrics to back up assumptions and develop business case

· Has performed the role of Technical Solution architect atleast for 4 years for Salesforce.com

· Knowledge of lean/agile practices - good knowledge of techniques for planning, monitoring and controlling programs

· Effective leadership, interpersonal and communication skills

· The ability to command respect and to create a sense of community amongst the members of the Scrum teams

Must have Certifications for Salesforce Technical Architect

· Salesforce Developer

· B2C Solution Architect

· Technical Architect

· Application Architect

· System Architect

· Heroku Architect

Typical Salesforce Technical Architect day

· Morning

You start the day with a progress meeting with your team.You are keen to check in on a current project to make sure that the design meets the Client business needs.There were some changes to be made from your previous meeting and you want to check that these have now been actioned and appropriate solutions are now in place.

· Mid Morning

You have a coaching session with one of your colleagues – you check in on their progress, offer mentorship and create an action plan to support their growth.

· Afternoon

You have a new Client discovery session planned in where you plan to understand their business goals, challenges and pain points.

· Late Afternoon

You have a review session scheduled where you hope you will be able to sign off on authorising the technical design to ensure all are compliant with Salesforce design principals.

· End of Day

You close the day by reviewing your emails and responding to queries that have come up over the course of the afternoon.

Location

· Role is based out of Finserv MARKETS Head office in Pune