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Order Management – Back Office Employee- Freshers
Mode of interview- Face to Face.
Location-Hitech City, Hyderabad.
Note- Onsite- Rotational shift.
The international retailer brand vidaXL is opening a new office site in Hyderabad, India. The Hyderabad office will work in close relation with vidaXL headquarters in Netherlands and our office in China to perform e-commerce activities, marketing, copywriting, design, back-office and customer service.
More information about vidaXL can be found here: https://corporate.vidaxl.com/
Job title: Order Management – Back Office Employee
Summary of job role and place in organization
The Order Management Back Office Employee reports to the Order Management Backoffice Team Lead
Purpose of the job
The Order Management Backoffice Employee is responsible for handling and processing customer orders. They play a crucial role in ensuring that orders are entered correctly, customers are kept informed, orders are managed, payments are processed, and items are marked as shipped on time.
Responsibilities/core tasks
· Enter customer orders into the system, verifying customer information, shipping addresses, and product availability
· Manage orders which need additional validation, corrections to ensure the orders are released for logistics in time
· Coordinate with other departments, such as shipping and receiving, to ensure that orders are fulfilled and delivered on time
· Monitor and report on order status related reports
· Follow established procedures and protocols for order processing and data entry
· Participate in team meetings and provide feedback on areas of improvement
· Continuously strive to improve processes, increase efficiency and customer satisfaction
Competences (knowledge, skills and personal abilities)
Company (DNA):
· Customer-Orientation
· Adaptability (Flexible)
· Energy
· Ownership
Individual / job specific:
· High school diploma or equivalent
· Strong attention to detail
· Ability to work in a fast-paced environment and meet deadlines
· Strong organizational and multitasking skills
· Proficient in Microsoft Office, specifically Excel