.. market along with a team of experts across multiple Service Lines and offerings and also lead this effort from the front Collaborate with other internal stakeholders including Global Account Teams and Leadership to drive growth in the account. Anchor the client relationships and meetings / workshops .. read more
About Company :
GSPANN is a US California Bay Area based consulting services provider focused on implementations in the Enterprise Content Management, Business Intelligence & Mobile Solution initiatives. More than 90% of our current clientele are FORTUNE 1000 organizations. We specialize in strategy, architecture, delivery and support of solutions in the ECM, BI and Mobility space
Role:- Atlassian Engineer
Experience : 5 + Years
Required skills : Atlassian Tools (JIRA, Confluence and Bit Bucket - installation, configuration, data centre versions, administration, troubleshooting/production support), Linux, MySQL. Good to have knowledge - Java, Rest API, Groovy Script
Job location : Hyderabad, Gurgaon, Pune
Key Responsibilities:
- Build deep knowledge of the business and understand the end-to-end customer journey.
- Partner with stakeholders to improve the design, visibility, availability, scalability, and performance of services.
- Efficiently automate manual processes, deep dive into incidents, and facilitate blameless post-mortems.
- Improve alert management, decision making, analysis, and various optimization techniques by measuring data using standardized telemetry.
- Support planned changes with deployment, post deployment monitoring and create new dashboards or alerts as needed to monitor new changes in system
- Evaluate open-source and vendor products, create a proof of concepts, and migrate applications to the external cloud.
- Adhere to crucial company controls that are necessary to meet internal or external audit requirements.
- Exhibit inspirational leadership and build a talented, cohesive, result-oriented, and healthy team environment.
- Build value-proposition presentations, case studies, and accelerators.
Qualifications:
- 4+ years of strong experience in supporting Atlassian Tools (JIRA, Confluence and Bit Bucket - installation, configuration, data centre versions, administration, troubleshooting/production support), Linux, MySQL
- Good to have knowledge on Java, Rest API, Groovy Script
- Hands-on experience in working with high-volume, mission-critical applications
- Very good understanding of the IT Infrastructure Library (ITIL) framework and various IT Service Management (ITSM) tools available in the marketplace.
- Expertise in providing engineering solutions for gathering or publishing data and event collection across the distributed architectures, automation, monitoring, intelligent alerting, and self-healing.
- Deep appreciation of IT tools, techniques, systems, and solutions.
- Excellent communication skills along with experience in driving triage calls which involves different stake holders
- Has creative problem-solving skills related to cross-functional issues amidst the changing priorities.
- Should be flexible and resourceful to swiftly manage the changing operational goals and demands.
- Passionate about operational excellence and governance.
- Good experience in handling escalations and take complete responsibility and ownership of all critical issues to get a logical closure.
Why choose GSPANN
“We GSPANNians” are at the heart of the technology that we pioneer. We do not service our customers, we co-create.
With the passion to explore solutions to the most challenging business problems, we support and mentor the technologist in everyone who is a part of our team. This translates into innovations that are path-breaking and inspirational for the marquee clients, we co-create a digital future with.
GSPANN is a work environment where you are constantly encouraged to sharpen your abilities and shape your growth path, We support you to become the best version of yourself by feeding your curiosity, providing a nurturing environment, and giving ample opportunities to take ownership, experiment, learn and succeed.
We’re a close-knit family of more than 1400 people that supports one another and celebrates successes, big or small. We work together, socialize together, and actively serve the communities we live in.
We invite you to carry forward the baton of innovation in technology with us.
At GSPANN, we do not service. We Co-create.
Discover your inner technologist - Explore and expand the boundaries of tech innovation without the fear of failure.
Accelerate your learning - Shape your career while scripting the future of tech. Seize the ample learning opportunities to grow at a rapid pace
Feel included - At GSPANN, everyone is welcome. Age, gender, culture, and nationality do not matter here, what matters is YOU
Inspire and Be Inspired - When you work with the experts, you raise your game. At GSPANN, you’re in the company of marquee clients and extremely talented colleagues
Enjoy Life - We love to celebrate milestones and victories, big or small. Ever so often, we come together as one large GSPANN family
Give Back - Together, we serve communities. We take steps, small and large so we can do good for the environment, weaving in sustainability and social change in our endeavours
We invite you to carry forward the baton of innovation in technology with us.
Let’s Co-create.