Assistant Studio Manager

About Aliens

Aliens Tattoo is a dynamic, privately held company valued at 500 million INR, providing top-of-the-line tattoo art and body modification services across India and the US. As one of the fastest-growing chains of premium tattoo studios worldwide, we deliver an immersive tattooing experience to tattoo enthusiasts and body art lovers alike. Our Mumbai headquarters is home to a team of 150+ employees across marketing, sales, support, customer delight, HR, IT, operations, finance, and more.

At Aliens Tattoo, our success is rooted in a unique work culture that is open, transparent, non-political, fun, and creative, while also prioritizing integrity and encouraging personal growth and development. We strive for continuous learning, ownership of success and failure, and an unwavering commitment to giving back to our community.

Mission

Assistant Studio Manager will be responsible for managing the day-to day operations of our studio, ensuring a high level of customer service and driving sales growth. This role requires a highly organized, self-motivated individual with excellent communication skills and a passion for providing an exceptional customer experience. The Studio Operations Coordinator will work closely with the studio team, clients, and HQ sales team to ensure smooth operations and business growth.

Role & Responsibilities:

● Build and maintain high energy positive team spirit, strengthen bonding between artists and other team players.

● Managing the day-to-day operations of the studio, including overseeing walk-in clients and providing exceptional service to customers to turn them into repeat clients.

● Manage studio atmosphere and hygiene as per the company standards, keeping the Aliens vibe alive all the time.

● Provide personalized customer service to create an immersive experience for each customer.

● Strictly adhere to studio operational SOPs & Processes

● Handle inbound queries of the clients, manage appointments, book consultations.

● Arrange training sessions for the artists for their skill development.

● Developing and implementing sales strategies to increase studio sales & following up with potential sales leads.

● Preparing a roster for the team and managing artist transfers and guest spots to ensure that the studio is fully staffed at all times.

● Coordinating with the design team and clients to deliver designs on time and meeting client expectations.

● Communicating with the HQ sales team to increase sales and identifying process gaps to help the HQ improve processes.

● Managing customer complaints and objections in a professional and efficient manner.

● Providing daily, weekly, and monthly reports to the reporting manager to keep them informed of the studio's performance.

● Accurately maintaining the CRM and data entry to improve data health and drive data-driven decisions for business growth.

● Managing daily cash, depositing it in the bank, and updating the records.

● Maintaining employee accommodation provided by the company, and being responsible for keeping it clean and free of nuisances.

Mandatory Skill Sets:

● Graduate (Any Stream) with 4-5 years of experience

● Preferred Industry - Real Estate / Automobile / Jewellery, Not specific but good to have.

● Good knowledge/background of the retail industry experience is preferred.

● Excellent verbal, written and interpersonal communication skills.

● Must be self-motivator and self-starter.

● Focused on Sales & Quality customer service.

● Solid time management skills.

● Must be able to effectively deal with people at all levels inside and outside of the Company.

● Prior experience in a similar role, such as customer service, sales, or operations management, could be beneficial.

● Ability to multitask and successfully operate in a fast paced, team environment