Operations Senior Analyst [T500-**]

Job Description & Responsibilities:

• In this role, you will work as the lead developer to implement member communication requests.
• You will collaborate among stakeholders to review & analyse requirements, communicate our strategic vision against the request, and successfully implement requirements timely.
• You must understand business problems and opportunities in the context of the requirements and recommend solutions.
• Assist with requirement collection and analysis, identify problem areas, and recommend revising requirements to ensure a successful implementation.
• Leverage technical skills to provide analysis, reporting, and assistance to management and stakeholders.
• Leverage communication and relationship skills to manage the technical, client-facing, and product teams and update leadership.

Experience Required:

• Overall 3 - 7 years of experience.

Primary Skills:

• 2+ years SQL skills (Teradata, Oracle, MSSQL), background in BI tools
• Ability to drive results independently.
• Strong focus on customer service
• Strong communication & organizational skills
• Experience with development methodologies is highly desired.
• Strong analytic capabilities

Additional Skills:

• Perform thorough requirement interviews with project stakeholders.
• Consistently deliver project status and time tracking regularly to management.
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment, handling multiple priorities.
• Demonstrated ability to priorities and manage workload to meet project deadlines.
• Ability to handle complex analysis from issue identification to proposal of potential solutions.
• Willingness to work a flexible schedule to accommodate project deadlines.
• Content Management Experience on tools such as GMC or Message point.
• Experience in creative process.
• Experience in Direct Mail or US Postal.

Position Summary:

• Delivers specific delegated tasks assigned by a supervisor in the Operations Management job family.
• Identify ways to streamline operational procedures between or within departments.
• Manages program and project implementation and contributes to department goals and planning efforts. May assist in business processing, service levels and reporting.
• Responsible for preparing and reviewing key statements and documents related to business operations / Finance Operations or key accounts.
• May gather results and prepare reporting for distribution to clients.
• Ensure that production levels and targets are achieved, and effective processing controls are in place.
• Completes day-to-day Business Operations / Finance Operations tasks without immediate supervision but has ready access to advice from more experienced team members.
• Tasks involve a degree of planning and anticipation of needs/issues.
• Resolve non-routine issues escalated from more junior team members.