Project Support Coordinator

Greetings !!!

CBTS is a leading technology provider to more than 3,000 organizations in all industries, including dozens of Fortune 500 and Global 2000 companies. We provide consulting resources and cloud or on-premises technologies that deliver consistent IT performance, reduce costs, and increase operational efficiency. What differentiates CBTS is the agility, flexible delivery models, and client focus of a smaller company coupled with the ability to deliver the resources, scale, and capabilities required by large organizations. With over 800 certified engineers and locations across North America, Europe, and Asia, CBTS offers outstanding expertise in transforming business operations. CBTS stays at the forefront of technology trends to offer best-of-breed solutions to our clients. We partner with all leading technology manufacturers across the broad IT landscape and offer customized solutions to achieve our client? s measurable business outcomes.

Client - CBTS Technologies www.cbts.com

Role – Service Delivery Coordinator

Experience - 2+

Location - Chennai

Mode - Permanent

Female Candidates Only Preferred

Only Immediate joiners are required

Service Delivery Coordinator (SDC) will act as the focal point for the management and performance of diverse tasks and workloads associated with CBTS’s service delivery manager function. The SDC will support work efforts of the entire service delivery team through fulfillment of various administrative assignments and repeating tasks.

Essential Functions:

• Coordinate the scheduling of all support calls, project resources and administrative meetings between clients and company personnel
• Work closely with SDMs in ensuring delivery of services as defined in client contracts
• Assists the Service Delivery Managers with KPI reporting and adherence
• Tracks open items/issues on dashboards, and follows up as required
• Manages administrative efforts around internal processes to assist SDM and Team
• Supplements Transition to Operations tasks as directed
• Assumes additional technical and non-technical responsibilities as needed
• Ad hoc report generation & arrangement of standard reporting packages
• Preparation of materials for specific weekly/monthly customer engagements
• Daily review of ServiceNow Incident and Request queue, work with internal IT operations teams and ensure tickets are addressed in a timely manner
• Understands and manages daily process activities required by organization
• Ability to interact effectively with internal IT Ops team while understanding cultural differences

Education

Bachelors degree in Computer Science or other related discipline

• 4 to 6 years of professional experience

• Data Analytics training & proficiency with excel

• Project Management training (Optional)

Special Knowledge, Skills, and Abilities

• Strong organization skills and ability to effectively multitask

• Has previously worked with tools such as ServiceNow and Sales Force

• Understands IT managed services and matrix reporting

• Technical background in Infrastructure services, including but not limited to servers, disaster recovery, networking, etc.

• Solid analytical skills and record-keeping

• Microsoft Office proficiency – document and process creation skills

• Self-motivated with the ability to adapt to changing priorities

• High potential individual with a diverse skill set

• Demonstrated success working independently and efficiently

• Demonstrated ability to interact comfortably with both technical and business oriented professionals

• Proven English communication skills including speaking, writing and presentation

• ITIL V3/V4 foundation, a plus

If you are Interested, Kindly share your updated resume with below details in senthil.kumarshanmugam@cbts.com.

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Thanks & Regards,

Senthil Kumar S

Senior Technical Recruiter

senthil.kumarshanmugam@cbts.com