.. or D2C markets for Delhivery's products and services 2. Generating leads through cold calling prospective clients or networking through LinkedIn 3. Developing and nurturing relationships with key customer accounts 4.Keeping up with the latest industry developments, including market positioning of competitors .. read more
Overview:
Join the team at Cricbuzz, India's leading destination for Cricket, featuring the top cricket apps on Android and iOS. As a Customer Support Executive, you will assist global customers across various Cricbuzz products, ensuring a seamless user experience.
Responsibilities:
Experience - 1 to 2 years
- Provide support through Phone, Chat, Email, Web, and Social Media.
- Manage client relationships and handle escalations effectively.
- Analyze data to solve problems and make data-driven decisions.
- Prepare and present weekly status reports.
- Understand and manage digital payment systems and gateways.
Requirements:
- Strong proficiency in English.
- Ability to resolve issues quickly and effectively.
- High empathy and understanding of user needs.
- Experience in operational performance metrics and client management.
- 2-3 years of experience
Key Skills:
- Client Management
- Data Analytics
- Digital Payment Systems
Join our team and contribute to the leading platform for cricket coverage while enhancing user satisfaction and loyalty.
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