Service Delivery Manager

  • Gurugram
  • Black Box Limited
Job Description: Manager/Senior Manager – Service Delivery Must have 15-18 Years of experience in managing Service operations. Qualification: BE (Electronics or CS or IS) equivalent. Strong knowledge in UC/CC, Data Networking, AV domain. Service Operations perspective, must have experience in managing large Enterprise clients Leading service delivery functions, to ensure end-to-end ownership of incidents and service requests. Meeting deadlines and Turn-Around-Time without compromising quality norms and adhering to SLA. Implementing short/long-term plans for achievement of process objectives Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines Managing training and selection of personnel; organizing, planning, and staffing operations Company Profile: Black Box Limited (formerly AGC Networks) is a Global Solution Integrator delivering technology solutions in Unified Communications, Network Infrastructure, Data Center /Virtualization & Enterprise Applications and Cyber Security . Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 4,000+ team members in 30 countries and growing In collaboration with global technology partners like Avaya, Cisco, HP, Juniper, Microsoft, Netapp and Polycom among others, Black Box delivers domain – focused, flexible and customized technology solutions and seamless services to accelerate our customer’s business. Black Box Networks is an Essar Enterprise. Corporate Website: www.blackbox.com