Payroll Associate

About Darwinbox- We’re designing the future of work by building world's best HR tech, driven by fierce focus on employee experience and customer success and continuous, iterative innovation. Founded in 2015, we now serve 1.5M+ employees in 650+ enterprises, and that includes massive conglomerates to unicorn startups, like Swiggy, Makemytrip, JSW, Vedanta, Mahindra, Kotak, plus leading global brands like Nivea, Starbucks, Sephora, AXA, Cigna, T-Systems, and Calvin Klein. We’re backed by marquee investors like TCV, Salesforce, Sequoia, Lightspeed Ventures, and others. But most importantly, we’re growing at a phenomenal pace, and that means exponential growth and learning opportunities for you, plus a band of passionate and fun people to work with in a place where your ideas take precedence over your designation. Roles and Responsibilities- Understand the customer queries related to payroll and address the issues timely Collaborate with internal functional team partners to determine suitable solutions to escalated issues product and service gaps Respond to clients via email, phone and live chat support channels Troubleshoot and guide clients through usage Proactively stay up-to-date on product features and improvements Produce and maintain user guides, FAQs, videos and webinar content Identify and communicate system issues, trends and quality metrics to our Product, QA and Development teams Meet customer satisfaction, efficiency metrics and issue resolution targets Requirements- 2-6 years of experience in India Payroll is mandatory. A degree in accounting, business, or a related field. Should possess good knowledge on statutory compliance – TDS, PF, ESI, PT and LWF Working knowledge of basic accounting principles and payroll practices. Experience working with accounting and payroll software. Experience on Customer support on payroll product is preferable Should be a good team player Excellent communication and interpersonal skills Strong organizational and time management skills High numerical aptitude