Customer Support Specialist

  • Gurugram
  • Niit

About the company:

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions


NIIT is hiring for both freshers and experienced.


Interested candidates can share their resumes at sakshi.9.sharma@niitmts.com


Roles and Responsibilities of a Customer Care Specialist:

· Customer Service through calls

· Ensure timely and accurate service delivery at defined productivity levels

· Build client & domain knowledge to be able to deliver a resolution on the first conversation

· Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

· Maintain Internal Service Attendance & Accountability policies

· Execute issue /query & Client level delivery quality on calls

· Adhere to Customer resolution and ensure proper documentation &follow-up

· Identify, share and support operational improvements


Work Experience:

· Freshers and Experienced- 0-29 months

· Excellent communication skills- Written and Verbal

· Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)

· Proficient in computer usage and Basic knowledge of MSOffice/ Excel


Perks and Benefits

· Defined career roadmap which offers growth opportunities

· Performance-based incentive program (Depends on Process/Client Alignment)

· Investment in talent development and skills enhancement

· Work-life balance with a 5-day workweek

· Collaborative environment with best-in-class professionals

· Focus on colleague engagement and fun at work


** NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic**

Apply now

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