Front Office Executive

Job Description: Front Office Associate Centro, our flagship hotel, is a beacon of freshness, vibrancy, and innovation. With clever design, personalized service, and a promise of value for money, we're here to redefine hospitality. Centro is a spirited destination that buzzes with energy while offering a relaxing and comfortable haven. Our mission? To inspire and delight our guests with every stay! Are you ready to join our team as a Front Office Associate? We're seeking dynamic individuals who can bring the fun and excitement while delivering exceptional service. If you're passionate, outgoing, and have a knack for making people smile, this is the perfect role for you! Responsibilities: - Efficiently handle guest check-ins, confirming reservations, assigning rooms, and ensuring a seamless arrival experience. - Process various payment types, including room charges, cash, checks, debit, or credit transactions, with accuracy and attention to detail. - Conduct smooth check-outs, resolving any outstanding charges and ensuring guest satisfaction. - Serve as the first point of contact for guest calls, messages, requests, and concerns, providing prompt and professional assistance. - Collaborate closely with the Housekeeping team to coordinate room readiness for guest arrivals, ensuring cleanliness and comfort. - Demonstrate thorough knowledge of the local area, providing guests with accurate information, directions, and recommendations. - Communicate parking procedures effectively to guests and coordinate bell staff or valet services when required. - Generate daily reports, such as arrivals and departures, while carefully reviewing for accuracy and addressing any special requests. - Complete cashier and closing reports in compliance with established procedures, maintaining financial accountability. Requirements: - Possess a high school diploma or equivalent educational qualification. - Excellent communication skills, both verbal and written, with a professional and formal tone. - Exceptional attention to detail and accuracy in handling guest transactions and requests. - Previous experience in a similar front office or customer service-oriented role is preferred. - Strong knowledge of hotel reservation systems and proficiency in using computer software. - Ability to stand, sit, and walk for extended periods, ensuring availability to assist guests. - Capable of lifting, carrying, pushing, pulling, and placing objects weighing up to 7 kgs without assistance.