.. as locations in India and China, will give you the opportunity to spread your wings, too. We’re proud to be publicly recognized as a “Top Workplace” year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues .. read more
2-4 years of hands-on implementation experience with ServiceNow ITOM, Event Management, Discovery, CMDB, Integrations with 3rd party tools using APIs. - Working knowledge of Infrastructure and Application Monitoring Tools Deployment and Functioning - Good understanding and knowledge of Cloud and on premises Infrastructure/Applications Hostin g platforms and environments - College Degree in Information Systems or Engineering or Equivalent technical training/ experience . -- Experience working on Agile environment preferably Safe. - Implementation Specialist Trainings accreditation and certifications are desirable in at least one of the following: - ServiceNow Discovery - ServiceNow CMDB - ServiceNow Event Management - - 3rd party monitoring tools integrations using APIs - Formal training and Certification in ITIL v4 Foundation Roles and Responsibilities: - As an ITOM Developer focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications. - The ITOM Developer is comfortable in scripting and coding ITOM solutions, namely Event Management, Discovery, CMDB, Service Mapping and Orchestration - Good knowledge and experience in Azure VM & IP Discovery, GCP Discovery, Network Discovery, On-Prem Discovery, Physical Devices Monitoring - Good knowledge and experience Event Correlation, Event Management & Integration, MedServe Architecture (Event) -- Good knowledge and experience in Certificate Integration & Management, Service Operator Workspace, ServiceNow AD Accounts, Groups, ServiceNow SailPoint & CyberArk, Schedule jobs - Knowledgeable and familiar in the ServiceNow ITOM features and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management. - Code and Test Scripts and Configuration for ServiceNow Discovery - Installs and configures ServiceNow MID Servers in customer environments - Code and Develop customised Patterns, Probes and Sensors for Discovery and Service Mapping. - Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management - Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping - Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies - Construct manual business service maps with relationships and dependencies - Ability to write Orchestration workflows - Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system -- Knowledge and experience in other ServiceNow modules such as ITSM/ITAM/ITBM/CSM/HRSD would be a pluspoint.