.. Roles and Responsibilities- Understand the customer queries related to payroll and address the issues timely Collaborate with internal functional team partners to determine suitable solutions to escalated issues product and service gaps Respond to clients via email, phone and live chat support channels .. read more
What you will do:
- Proactively identify and resolve anomalies, conducting Root Cause Analysis (RCA) to implement preventive measures and fortify financial processes
- Team up with finance, billing, IT, and operations to streamline revenue processes
- Ensure compliance with regulations, standards, and company policies
- Coordinate external audits, providing documentation and reconciliation
- Develop MIS to monitor revenue metrics and share insights with senior management and auditors
- Deploy tools and systems for ongoing monitoring of revenue transactions and performance metrics
What you need to bring to the table:
- 2-4 years of experience in revenue assurance
- Strong teamwork and collaboration
- Meticulous attention to detail in conducting audits, reconciling data, and ensuring accuracy in financial processes
- Understanding of financial regulations and industry standards related to revenue recognition and compliance
- Proficiency in developing Management Information Systems (MIS) to monitor revenue metrics and communicate insights effectively
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