.. principles and payroll practices. Experience working with accounting and payroll software. Experience on Customer support on payroll product is preferable Should be a good team player Excellent communication and interpersonal skills Strong organizational and time management skills High numerical aptitude .. read more
Profile - Customer Satisfaction : E Dashboard & CX tool development
Roles & Responsibilities
- Experience on E-Dashboard for CX parameters ( CC/100, ART, Quality Closure etc. )
- CX tool development & coordination with IT
- Execute the Sales & Service campaigns. ( i.e. Lead Generation , Product Recall etc.)
- Manage Sales force CRM system, Including customization , configuration & data integrity.
- Implement & optimize marketing cloud campaigns to reach target audience.
- Lead IT activities related to customer data management & system integration
- Analyze the customer data & feedback to identify opportunities for improvement & innovation.
- Develop & maintain sales force reports & dashboards to provide actionable insights for management .
- WhatsApp Integration & Chatbot .
- Stay up to date with Sales force updates & New CX tools.
Required Qualifications : B. Tech/ MBA
Certification : Salesforce certification
Fluent in English and Hindi
Required Skillsets
- 5 ~ 8 years of experience in Customer Care department in Automobile & allied company. Preference would be passenger car experience.
- Energetic, self-motivated, service attitude, good planner & strong implementer
- Analytical skills, industry awareness & excellent communication & listening skills
- Good interpersonal skills in terms of dealer management, staff handling & customer grievance management
- Good presentation skills & proficiency in MS Office
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