.. analytics approaches and tools to problem-solve and trouble-shoot. •Customer focused with ability to recognise stakeholder needs Experience 2+ years It is expected that the role holder will most likely have the following qualifications and experience. •3+ years Technology experience in software delivery .. read more
Work Location; Noida, Gurugram & Faridabad
1 Address queries and complaints of customers over the phone, through emails, letters and face to face client interactions in a timely and effective manner
2. Respond to emails and letters from customers regarding queries, in a timely manner
3. Collect and communicate customer feedback in a timely and efficient manner
4. Maintain and update the database with information on the nature of queries and status of resolution
5. Update customers on the status of their queries and complaints in a timely manner
6. Record all customer complaints / issues received and resolved
7. Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same.
8.Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.
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