.. Gurugram- ** Designation: Guest Relations Executive/ Marketing Executive ROLES & RESPONSIBILITIES: Taking care of walk-in Clients at Baani Group. GRE will be the first Point of contact for the walk-in clients. Have to share the Project details with the clients and answer all the queries of the project .. read more
Position: Process Associate - Premium Travel Corporate Account B2B Customer Service
Location: Infotech Centre, Old Delhi Road, IDPL Twp, Sec - 22A, Gurgaon, Haryana, 122016
Job Description :
· Answer incoming calls and emails from clients traveling or interested in purchasing/researching travel by following standard scripts and procedures.
· Greet and converse with clients in a courteous, friendly and professional manner.
· Effectively turn client inquiries into sales
· Utilize appropriate selling techniques to meet revenue and close rate goals.
· Research travel rates, destinations, options and packages for customers
· Read provided scripts verbatim while maintaining sales and quality standards.
· Accurately answer general travel and site related questions.
· Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.
· Both side cabs
· Promote and sell client products or services.
· Solicit sale of new or additional client services.
· Process calls to achieve or exceed the established daily metric, while maintaining an average talk time consistent with international premium B2B travel account.
· Meet or exceed quality standards.
· Fresher/ Experience of • Voice • Email • Chat • Back Office Management
· Open to Work 24*7
Office Address - Tower C, 5th Floor, Vatika Business Center Pvt. Ltd., Panchshil Tech Park One, Nagar Road, Yerwada, Beside Don Bosco High School, Pune, 411006
Working Hours:
24 x 7 Shift
9 hours shift with 1 hour break. Work From Office
Working Days:
5 Days working in a week (2 Rotational Off Days)
Benefits:
Attractive salary
Rewards & Recognition (Awards & Gifts)
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.