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The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing FSM. Minimum work experience Required: ServiceNow Technical Consultants – 3 to 8 yrs Relevant ServiceNow experience ServiceNow knowledge in areas – ITSM, CSM, FSM, HRSD, LSD, and Custom application development Mandatory Skills: Servicenow ITSM/ CSM: Must have hands on standard ITSM/CSM process implementation. ServiceNow in depth Process knowledge (ITSM, CSM Process, integrations) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management. Certification : ITSM, CSM, CAD, Implementation on CSM Servicenow FSM: Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities (Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice Certification : CSM, CAD, Implementation on FSM Servicenow HRSD: Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. Certification - Implementation with on ITSM or HRSD or CAD Location: PAN India- Hyderabad,
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