User Researcher (Fresher)

  • Kolkata
  • Zeno Health

Job Description: User Research


We are seeking a highly motivated and skilled User Researcher to join our team. A user researcher is responsible for conducting research to understand the needs, behaviors, and motivations of users. They use a variety of research methods, such as interviews, surveys, usability testing, and analytics, to gather data and insights about users.


Key Responsibilities:

  • Conducting user research: Design and conduct qualitative and quantitative research studies to understand user behavior and needs, such as user interviews, surveys, and usability tests.
  • Analyzing data: Analyze user research data and synthesize insights to inform product design and development.
  • Collaborating with cross-functional teams: Work closely with product managers, designers, and engineers to ensure that research insights are integrated into product development processes.
  • Creating research reports: Create reports and presentations to communicate research findings and recommendations to stakeholders.
  • Identifying opportunities: Identify new research opportunities and areas for improvement in the product development process.
  • Staying up-to-date: Stay up-to-date with user research best practices, tools, and trends.
  • What you will do every day:
  • Daily pod stand-ups to deliver sprint outcomes
  • Collaborating with Product Manager or Initiative Leaders
  • Collaborating with users/customers to discover problem spaces for road mapping
  • Analyzing the feedback of shipped solutions and iterating


Skills Required:

  • Must know Bengali
  • Curiosity - Should not operate from biases/pre-condition notion
  • Strong analytical and problem-solving skills
  • Strong root cause analysis and impact analysis skills
  • Extreme customer-centric mindset
  • Preferred experience working with internal customers in the operations excellence domain
  • Strong at collaboration
  • Excellent communication skills, both written and verbal
  • Comfortable working in a fast-paced, collaborative environment
  • Experience with Agile methodologies and product management tools
  • Ability to manage multiple projects simultaneously and prioritize tasks effectively