Load Balancer F5 Support Engineer

  • Pune
  • Avaya

ABOUT THE RESPONSIBILITIES


  • Candidate must be able to troubleshoot the reported incidents and alarms remotely.
  • Work on changes as per the change management process.
  • Contribute significantly to client satisfaction and interface with clients with defined tasks.
  • Deliver Process and technical KTs to new joiners.
  • Acts as an SME in the team.
  • Prepare MOP for the changes.
  • Handle technical issues and escalations within the team and from customers.
  • Collaborate with various BU and Vendors/Service providers to ensure resolution



EXPERIENCE

  • Strong hands-on experience on Load balancers and Firewall.
  • 6+ Years


SKILLS & COMPETENCIES

  • Hands on Experience working on Fortinet, Palo Alto Firewalls and Pulse secure VTM, F5 load balancer is a must.
  • Provide hands-on technical support & troubleshooting in Routing, Switching & Firewalls, Load balancer.
  • Network Operations support across NW technology areas like Load Balancing, WAN Accelerators, VPNs
  • Provide expertise, installation, support, maintenance, and direction on network and security engineering and architecture requirements.
  • Design and implement Network and Security as per Business requirements.
  • Monitor the overall network security system, take necessary actions to resolve the issues.
  • Maintain configuration backups for all the security devices, along with regular health checks.
  • Design, install, upgrade firewalls, load balancers and VPN’s
  • Good understanding of policy, route, and NAT deployment.
  • Troubleshoot IPSEC, SSL and remote access VPNs.
  • Troubleshoot access related issues and run debug on the firewall.
  • Expertise in certificates and its uses.
  • Working knowledge of SSL and TLS.
  • Deploying FortiGate VM-virtual appliance
  • VDOM Configuration
  • Zones based and interface-based firewall configuration and troubleshooting.
  • Configure and troubleshoot HA
  • Good knowledge on Linux Commands.
  • Pulse Secure Implementation for Load Balancing & reverse Proxy and trouble shooting.
  • Strong knowledge on protocols such as TACACS+, RADIUS, LDAP experience would be good.
  • Knowledge of analyzing PCAP using Wireshark for Troubleshooting.
  • Knowledge of virtualization will be an added advantage.
  • Excellent oral and written communication skills required.

ADDITIONAL INFORMATION

  • Full time
  • Work From Office
  • Flexibility to work in 24*7 Shift that includes night shifts and weekends.

EDUCATION/QUALIFICATION

  • Bachelor’s degree in engineering/BCA/BSC Graduate with equivalent experience.