.. technologies and consulting capabilities Develop the market along with a team of experts across multiple Service Lines and offerings and also lead this effort from the front Collaborate with other internal stakeholders including Global Account Teams and Leadership to drive growth in the account. Anchor .. read more
• Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members
• Identifying training needs
• Should be equipped and willing to take up trainings if need be and serve as trainers back-up if needed
• Become a pro at the process/workflows knowledge to be able to manage discussions with client and internal stakeholders and also drive metrics
• Be a Self-starter, mature to take important decisions in favor of business
• Drive metric improvements from training phase and innovation ideas for training framework improvements
• Designing and implementing training programmes
• Helping employees in career development
• Creating leadership development programmes. ...
• Develop effective induction programs to assure new hires embrace Facebook culture and understand required potentially lacking cultural context for markets to be supported
• Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
• Ensure Training Quality through Service Level and Training evaluations/assessments
• Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
• Work closely with the Facebook Training and Policy Team to assure training content is updated and aligned with FB’s Abuse Standards/Terms of Service
• Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training
• Conduct ongoing and thorough analysis of organizational, departmental and individual training needs
• Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles
• Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary
• Keep self-updated on Learning & Development Best Practice
• Should be capable in creating ideas and initiative for process development
• Stakeholder management
• Client front facing from training team for WBR, MBR & Client visits
• Should have excellent process knowledge with a desire to coordinate with cross functions and drive results
• Ability to work & communicate with people across organizational units and locations. Strong Team building skills
• Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities
• Critical thinking and Strong analytical skills with an ability to solve a problem
• Motivating associates through effective management and constructive feedback