Walk-in For Service Desk on 7th July'23 at JP Nagar, Bangalore

  • Bengaluru
  • Infosys Bpm

We are hiring for Service Desk process, please walk-in for interview on 7th July'23 at JP Nagar, Bangalore


Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.


https://career.infosys.com/jobdesc? jobReferenceCode=PROGEN-HRODirect-121907


Interview details:

Interview Date : 7th July'23

Interview Time: 10 AM till 1 PM


Interview Venue:

Bangalore JP Nagar office Venue:

Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,

Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka - 560078

Landmark: Near Sindoor Convention


Things to remember while entering the campus:

  • Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
  • would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
  • Please wear masks, & follow Covid protocols
  • Please carry Headset/Earphone
  • No person apart from candidate will be allowed to the interview venue.


Documents to Carry:

  • Carry 2 Copies of printout your updated resume
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)


Please find below Job Description:

Title :: Service desk

Job Location: Pune and Bangalore

Education: Any Fulltime Graduate

Experience : 1 to 4 years


Job Description::

  • Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates
  • Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
  • Excellent communication skills CEFR :: B1, C1, C2
  • Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of 0ticket priority, severity
  • Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
  • Knowledge of Incident Management lifecycle
  • Aware of current role SLA and Metrics handled
  • Talents should be based out of Bangalore or Pune
  • Work from Office is mandatory, No option of hybrid and WFH
  • 24*7 Shifts is mandatory
  • Mandatory B2C chat process experience(B2B will not be considered)
  • Recent project/Process should be based on chat
  • Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
  • Multiple chat/Dual chat experience is required


Pointers to note:

  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions
  • Original Government ID card is must for Security Clearance


Regards,

Infosys BPM Recruitment team.

Apply now

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