Customer Success Manager

ZINFI Technologies, Inc. is an analyst and user rated #1 SaaS platform for Partner Relationship Management & Through Channel Marketing Automation with headquarters in Silicon Valley, California.

ZINFI offers a unique work experience at a remarkably fast-growing technology company with a highly experienced management team. Our customers are world leaders in their markets, and we help them with our state-of-the-art partner ecosystem management tools, processes, and people to achieve outstanding business results. This is a unique opportunity for someone to enter an exciting business and grow their career with ZINFI. Please visit our site at www.zinfi.com for further details.

Position Title - Customer Success Manager:

ZINFI has a need for an outgoing, diligent, successful professional to work for world-class Information Technology clients. This position requires a high level of self- management and drive to build and manage a dynamic marketing services team.

Responsibilities:

• The customer requirement and Work closely with the engineering team to explain the requirements with required documents. Example – user story, DFD, Mock-up, Sequence Diagram etc.
• To prepare User Stories, Data Flow, Business Requirement Document (BRD), Functional Requirement Specification (FRS) and Used cases.
• That the company's product & features can deliver on the customer's requirements.
• To customers following requests for information and proposal requests.
• Detailed costing for customers and ensuring the contract is profitable.
• With team heads regarding common challenges, roadblocks and other issues that interrupt their workflow.
• Detailed plans for execution and implementation of new processes, including budgetary guidelines and key personnel.
• Workflow charts and diagrams; studying system capabilities; writing specifications.
• Project requirements by identifying project milestones, phases, and elements.
• Project progress and perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.

Experience:

• To impact operations and effect change without being confrontational.
• Oriented, analytical, and inquisitive.
• To work independently and with others.
• Organized with strong time-management skills.
• Communication skills and ability to explain complex issues.

Skills:

• Database experience strongly preferred.
• To build large complex reports by using macros, calculations, etc.
• To take abstract business workflows and translate them into technical workflow/process documentation for SaaS automation.
• To communicate with engineering team on various aspects of a highly technical product.

Desired Skills & Expertise:

• MS Office skills
• Management
• Communication skills

Qualifications:

• Bachelor’s degree (Btech) in appropriate field of study or equivalent work experience.

Reporting:

• This role reports to Head of Customer Success.