.. • Good written and verbal communications skills to communicate with external parties • Good analytical and problem solving skills • Foreign Client handling Qualifications we seek in you! Minimum qualifications • Any graduate • Relevant experience in Record to Report Preferred qualifications .. read more
Industry: Internet/Ecommerce
Designation: Quality Assurance & Improvement Manager
This role will require you to:
Monetoring Chats and Providing Feedbacks and scope of improvement. Champion opportunities to consistently improve the experience Create standards in accordance with industry and customer expectations Monitor and motivate customer experience & sales managers through conversations Drive business goals & strategies to pave the way for outstanding customer experience Identity & analyze the pulse of the customer through internal & external review channels and proactively initiate improvements Coordinates & facilitates calibrations with the teams to improve the customer journey Identify & resolve process gaps in collaboration with support teams Identify training needs & plan sessions for upskilling Create, manage & report product/process assessments to improve knowledge Work & collaborate on departmental & organizational projects Build & drive a culture of problem solving and innovation
Skills & Competencies:
Monitoring skills with an eye for detail in quality Coach and a natural motivator Emotional Intelligence Data gathering, analysis, and reporting Analytical thinking & problem solving Cross-functional working & stakeholder management Project management & process improvement People engagement & team building Think big and innovate
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