.. Qualification and Skills : BE, BTech, MS in Maths/Statistics/Financial Engineering from Tier 1 institute. Relevant experience in HFT trading firms. Strong knowledge on Machine learning, time-series analysis, pattern recognition, NLP. Excellent coding skills in Python, C++, financial engineering. Working .. read more
Position : Process Trainer | Card Experience
IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership
JOB RESPONSIBILITIES-
- Ensure successful execution of training needs
- Measure program training effectiveness
- Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Conduct refresher trainings based on TNI
- Manage Knowledge Check for New Hires & Production Staff
KNOWLEDGE, SKILLS, OTHER ABILITIES-
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Ability to work during all shifts
- Experience in any product/process/soft skill/up-skilling training
- 1- 5 years of experience in Training ( line trainer experience can also be considered )
- Must Have Experience in Credit Cards Inbound Process.
Interested Candidate share the resume
swapnil.gupta@igtsolutions.com
7042379178
Working Hours :
- 24 x 7 Shift
- 9 hours shift with 1 hour break. Work From Office
Working Days:
- 6 Days working in a week
Benefits:
- Rewards & Recognition (Awards & Gifts)
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