Collections Specialist IT Industry (Domestic Process)_Gurgaon

JOB DUTIES & RESPONSIBILITY • Develop and implement effective strategies for the collection of outstanding debts. • Monitor accounts identify overdue payments and determine the appropriate actions to take. • Communicate with customers or clients to negotiate payment plans and resolve any issues or disputes. • Coordinate with internal departments, such as sales and customer service, to resolve billing and payment-related inquiries. • Maintain accurate and up-to-date records of all collection activities, including customer interactions and payment arrangements. • Analyze delinquent accounts and prepare reports on the overall status of collections. • Implement and enforce credit policies and procedures to minimize the risk of late payments or nonpayment. • Collaborate with legal counsel or external collection agencies as needed to handle more complex or difficult cases. • Stay informed about relevant laws and regulations related to debt collection practices and ensure compliance with all applicable laws. QUALIFICATION & SKILLSET • EXP- 4-6 years • Bachelors degree in finance, accounting, or a related field. A masters degree may be preferred. • Proven experience in accounts receivable management, preferably in a supervisory or managerial role. • Strong knowledge of accounting principles and practices, particularly as they relate to accounts receivable and collections. • Excellent communication and negotiation skills, with the ability to interact effectively with customers and internal stakeholders. • Analytical mindset with the ability to assess data and trends to develop effective collection strategies. • Familiarity with collection software and tools for managing accounts receivable. • Ability to work under pressure and meet strict deadlines while maintaining a high level of accuracy and attention to detail. • Knowledge of relevant laws and regulations governing debt collection practices. • Strong problem-solving skills and the ability to handle challenging or sensitive situations professionally and ethically.