Role- System Engineer- Technical Support

( This is a voice process which includes- live calls, chats, emails,etc )

Experience – 2 to 5 Years

Location- Gurugram

Mode – WFH for now , ( Hybrid- 2 days office if required in future)

Timings : 5.5 days working (alternate Saturday off )

Responsibility: Providing technical assistance and support to customers users over live calls, chats, Emails etc

Inbound & Outbound Process

Rotational shift : (Day shift 6-3, UK Shift 2-11, Night : 6-4, Night 10-7)

Employer: IGT Solutions Pvt Ltd.

Type of Employment: Fulltime

Mandate Skillset: IT service desk, Excellent com skills, Active Directory, Printers, ITIL, ITSM, P1 bridge, Server network desktop support

Job Description: Account management, ITSM Tool expertise, Service Now basis knowledge, ITIL Knowledge, AD & Citrix, Basic windows desktop and server knowledge, Desktop Management, Networking (awareness and basic knowledge). Experience in DNS, DHCP, Active Directory is required

Other Skills :

OSI model

DNS

DHCP

IP address types and classes

Networking Basics

DHCP reservation

Active directory- basic knowledge

Network printer configuration

Performance monitor

BSOD

BIOS

Event Viewer

Classes in IP address

Ranges in classes

Information carried out by IP address

Protocol

use of dhcp

Other Roles : IT Infrastructure management, Server management, Azure portal management, Online admin exchange management

About IGT Solutions Pvt Ltd

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 85+ marquee customers across the global technology sector. We have a global delivery footprint, spread across 19 centres in 11 countries, with 18000+ CX and Technology experts from 35+ nationalities. IGT

IGT's Digital team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience

Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise.

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