.. in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To work as a Delivery .. read more
Transformation & Change Program Manager
Location: Gurgaon
Mercer is seeking a Program Manager with experience in designing, project managing and executing complex operational change. You will need to be a strategic thinker with experience of working on target operating models and M&A type projects and be able to demonstrate a thorough understanding of how an organization works. Reporting to the Global Transformation & Change Delivery Team within the Operations & Technology organization, you will be responsible for designing, managing, and executing transformation programs to deliver key strategic initiatives for the organization.
What can you expect:
An opportunity to design strategic initiatives that deliver profitable growth of Mercer's Health, Wealth and Career businesses globally.
Engagement with key C-Suite Stakeholders to gain effective buy-in and ensure organizational resources are available.
To build and maintain effective relationships with senior business partners and third parties and help facilitate timely decision making and trade-offs.
To be a key member of the transformation & change team and contribute to a culture of constant improvement across a global organization.
What is in it for you:
A role that can offer variety and be part of a growing dynamic team within a large stable corporate organization.
Competitive salary and an excellent benefits package.
Hybrid working model: We offer a collaborative working environment, with three days in the office and two days remote work per week, fostering work-life balance and flexibility.
We will rely on you to:
- Lead and manage highly complex, broad, and/or multi-year international programs and projects, ensuring successful delivery of key strategic initiatives.
- C-Suite business leaders and staff in scoping, defining, planning, and executing programs and projects, validating and quantifying assumptions.
- requirements into tangible outputs, outcomes, and benefits.
- detailed program delivery roadmaps, including resources, outcomes, schedules, costs, assumptions, dependencies, and business integration plans for large-scale, complex strategic initiatives.
- as a subject matter expert in design and delivery, providing guidance and support to the wider business in defining the right approaches and ensuring solutions are fit for purpose.
- effective relationships with senior business partners and third-party vendors, facilitating timely decision-making and communication of progress, risks, and issues to key stakeholders.
What you need to have :
- 15+years of professional services experience, with 8+ years in designing and implementing changes to operating models in financial services.
- experience as a Program Manager leading large and complex programs across matrix structured organizations, ideally across continents/regions.
- track record in managing and coordinating implementation with teams across different locations, including off-shoring/near-shoring teams.
- understanding of change management principles and the ability to drive sustainable changes within the organization.
- communication and diplomacy skills, with the ability to guide, influence, and convince colleagues, leaders, and external stakeholders.
- experience in target operating models (TOM) design and organizational change programs, with a focus on stakeholder management and communication at the C-Suite level.
Must-have:
- Experience with external consulting
- Experience with operating model design related projects and profitability
- 7 years of relevant op model / profitability design experience
- Tier 1 or 2 B-school (6 IIMs, ISB, MDI, NITIE, XLRI, etc.)
Good to have:
- Prior Mercer experience
- Execution of projects, such as execution manager or project manager
- Business analysis experience
- Experience in implementation delivery, particularly technology-related projects
- Experience in the financial services industry, insurance / banking / investment management
- Knowledge of Technology/AI
What makes you stand out:
- MBA or equivalent qualification preferred.
- Relevant program management qualification: MSP/PMI/APM or equivalent.
- Experience in Employee Benefits / Pensions / Investments or HR Consulting business and solutions is highly desirable, but not essential.
- Understanding of how to work with different cultures globally to deliver programs.
If you are a strategic thinker with a thorough understanding of organizational dynamics and have a proven track record in leading complex transformation programs, we would love to hear from you. Apply now to join our team as the IMEA Transformation & Change Program Manager.
MERCER
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter @Mercer .
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.