Qualifications

Overall, 16 years plus experience and Min 10 years hands-on experience in designing CX technologies solutions on an enterprise level or large-scale deployments.
The person should have done Solutioning architecture and technical architecture for customer transformation road map using CCAAS technologies to transform contact center operations.
Strong expertise in CCAAS solutions like NICE, Genesys, AWS
The person should be a technical person with hands on technical knowledge and experience on Node.JS, Kafka, Cloud Telephony with RT audio streaming & CTI integrations, JAVA, Web Socket is a must.
At least 5 years’ experience in Digital Solution Architect role
3+ experiences designing and deploying CX solutions like CCAAS, Conversational AI, Generative AI models
Experience communicating technical requirements and solutions to internal and external audiences
Have a good grasp of both backend and frontend technology and framework e.g. Next.JS, Nest.JS, GraphQL, etc
Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage
Excellent communication & presentation skill is highly required
Ready to work in flexible time zone as per client requirement

Responsibilities

Responsible for solution ideation and solution design
Skilled in designing overall technical architecture and create Solution Design Document
Review business context for solutions and recommend potential options
Communicates the architecture to the internal and external stakeholders and collaborates and coordinates the formalization of architecture.
Assures solutions not only are a fit for the specific purpose but closely align with the standard guidelines of technology solution
Setting up framework, creating solution prototypes, recommend best practices and participate in technology selection.
Will be responsible for web development using microservices architecture
Understanding of Systems Integration & deployment models
Conduct an architectural system evaluation and analyze client’s technology environment
Create blue print of the solution, identify potential roadblock and recommend a full proof solution/architecture
Collaborate with project management and development teams
Design data flow from API calls, databases, and other technologies fit into design

· Understanding of NLP techniques for text representation, semantic extraction techniques, data structures and modeling

Have done SFT or PEFT on decoder based LLM for a specific text generation.

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