.. teams. data analytics tools and methodologies to gain actionable insights and drive continuous improvement initiatives. Qualifications and Requirements: degree in Business, Engineering, Quality Management, or a related field. experience in customer complaint management, returns management, or related .. read more
Position Summary
The IT Systems and Network Engineer at Egis Group, under the governance of IOP service, will be responsible for overseeing the design, implementation, and maintenance of our IT infrastructure, with a specific focus on network architecture and system administration. This role requires a deep understanding of networking principles, system administration best practices, and a proactive approach to customer care and support.
Context:
Within a company experiencing strong international growth, intervene in the administration, maintenance of operational conditions and optimization of the various systems (approximately 80% windows and 20% Linux) and infrastructures, network and security infrastructures. as well as major infrastructure software (Messaging, EDM, Databases, group collaborative spaces, web, etc.) and the MiddleWare and Database layers of our Applications.
The job will be divided into a large number of tasks. This service consists of carrying out operations in order to guarantee the availability of servers, systems, active elements, services and applications.
Also in a context of critical transformation from an OnPremise mode to a Cloud mode (AZURE) for all of the EGIS group's datas
Ensure the implementation, maintenance in operational condition and evolution of hardware and software for entrusted environments, mainly through our ITSM tool but also through any other tool used within the EGIS DSI (TEAMS , phone, email, etc.)
Guarantee the integrity of systems, especially with a strong context in terms of security and facing repeated attacks from hackers who are increasingly familiar with new cyberattack techniques
Participate in new projects by integrating applications into our administered environments
The position includes 3 teams and three 8-hour shifts to provide 24/7, 365 coverage
Key Responsibilities
Network Infrastructure Management
- Maintain, implement, and manage the company's network infrastructure, including LAN, WAN, WLAN, and VPN connections.
- Ensure network reliability, performance, and security through the implementation of best practices and industry standards of Egis.
- Monitor network traffic, analyze data, and implement optimizations to improve efficiency and resource utilization.
System Administration
- Administer and maintain servers, storage systems, and virtualization environments, ensuring optimal performance, availability, and security.
- Perform routine maintenance tasks, such as patches and updates, to minimize downtime and mitigate security risks.
Middleware and Databases Administration
- Administer and maintain our DBMS, ensuring optimal performance, availability, and security.
- Administer and maintain our Middleware tools, ensuring optimal performance, availability, and security.
Network Security
- Implement and maintain security measures, including firewalls, intrusion detection/prevention systems, and endpoint protection solutions, to safeguard against cyber threats and unauthorized access in compliance with Group rules.
- Participate to regular security audits, vulnerability assessments, and penetration testing, under the governance of EGIS Digital IS & IT IOP and whit the Help of our SOC (Security Operation Center) to identify and address potential vulnerabilities and weaknesses in the network infrastructure.
Backups
- Ensure backup (servers and network) and regularly test our backup solutions.
Operational tasks
User Support and Customer Care
- Provide technical support to internal users and external customers, addressing inquiries, troubleshooting issues, and resolving problems in a timely and efficient manner (respect of our internal SLA).
- Foster positive relationships with end-users and stakeholders, ensuring their needs are met and their feedback is valued and acted upon.
Project Management and Collaboration
- Collaborate with cross-functional teams, including software developers, project managers, and business stakeholders, to support the successful delivery of IT projects and initiatives.
- Participate in the planning, design, and implementation of new technologies, systems, and solutions, ensuring alignment with business objectives and technical requirements.
- Respect the commitment deadlines made with our various clients
Continuous Improvement
- Stay abreast of emerging technologies, trends, and best practices in IT systems and network engineering, and evaluate their potential applicability and impact on the organization.
- Identify opportunities for process improvements, automation, and optimization, and drive initiatives to enhance the efficiency, reliability, and scalability of the IT infrastructure.
- Be a source of suggestions for improvement purposes. Participate in the harmonization and consolidation of different environments
Documentation & Reporting
- Ensure the implementation of operating procedures
- Ensure the drafting of documents related to its activity as part of recurring operations
- Develop your technical and methodological know-how through the opportunities offered within the IT department (training, personal culture, working together with a technical expert from the team)
- Participate in various follow-up meetings (daily, weekly)
- Ensure clear reporting and give visibility of your work to your Manager and direct hierarchy
ITIL tasks
Incident & problem management
- Record and qualify technical incidents. Complete tickets and statuses correctly
- Participate in the diagnosis and resolution of incidents and problems
- Provide support to the HelpDesk by writing diagnostic sheets
- Ensure problem management in the event of recurring incidents, first finding a workaround solution if necessary then secondly a definitive and lasting solution
Change Management
- Process requests for changes to its scope and monitor their completion.
- Provide assistance to the EGIS change manager to technically qualify requests and participate in the CAB (Change Advisory Board) if necessary. Evaluate the risks and possible impacts.
Qualifications
- Skill : 5 years studies (Engineer) in Computer Science, Information Technology, or a related field.
- Skill : French spoken would be a bonus
- 10 years of experience in IT systems and network engineering roles, with demonstrated expertise in network architecture and system administration.
- In-depth knowledge of networking protocols, technologies, and architectures, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
- Hands-on experience with network equipment and technologies from leading vendors (ARUBA, FORTINET, AZURE).
- Proficiency in system administration tasks, including server deployment, configuration management, and troubleshooting (WINDOWS, LINUX, AZURE).
- Proficiency in DBMS administration tasks, creation, configuration and troubleshooting (MS SQL Server, MariaDB, PostgreSQL, MySQL)
- Proficiency in Middleware administration tasks, configuration and troubleshooting (Java, IIS, Apache)
- Strong understanding of cybersecurity principles and best practices, with experience implementing security controls and risk mitigation strategies.
- Hands-on experience of ITSM tools (ServiceNow would be appreciate)
- ITIL v4 certification would be a bonus
- Users satisfaction centric.
- Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders at all levels of the organization.
- Proven track record of delivering high-quality customer support and service excellence in a dynamic and fast-paced environment.
- Relevant certifications would be appreciated and are highly desirable.