Program Director

Eternal Robotics is leading the charge in the Industrial AI space with its flagship platform, Hypervise - an advanced AI solution for Industrial Process Control. Utilizing the latest in Computer Vision and Deep Learning, Hypervise empowers industries to enhance productivity, ensure safety, and drive innovation. With a focus on Cyber Physical systems integration, ER is committed to delivering comprehensive solutions that bridge the gap between Information Technology (IT) and Operational Technology (OT). We are on the lookout for a Program Manager who brings a blend of IT and OT expertise to lead project management and deliveries to our customers.

Job Overview:

The Program Director will play a crucial role in steering Hypervise projects from conception through to deployment by acting as the chief point of contact between customers and internal project stakeholders. This position demands a strong understanding of both IT and OT environments, including hardware design, development, testing, and the nuances of deploying on-premise software and industrial automation systems. The successful candidate will be responsible for developing and implementing robust processes that ensure project efficiency and excellence, aligning closely with business principles and the specific requirements of hardware products and services.

Key Responsibilities:

• Develop and implement a comprehensive project management framework based on PMP (Project Management Professional) standards to enhance operational efficiency and service delivery.
• Design and maintain project templates, tools, workflows, and automations to streamline project execution and monitoring.
• Foster strong relationships with clients and stakeholders, providing expert guidance on the integration and utilization of Hypervise solutions in their operations.
• Lead the planning, execution, and delivery of Hypervise projects, ensuring they meet quality, budget, and timeline targets..
• Collaborate with cross-functional teams to oversee the design, development, and testing of solutions spanning software and hardware
• Design and maintain documentation and processes for the deployment of on-premise software, servers, and industrial automation systems.
• Oversee the supply chain for hardware components, addressing challenges in procurement, logistics, and inventory management.
• Conduct regular training sessions and assessments to ensure compliance with the quality management system and continuous improvement of project teams.
• Collaborate closely with senior management to align project objectives with the company's strategic goals and operational capabilities.
• Map the entire workflow from order to closure, identifying areas for process optimization and efficiency gains.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Business Administration, or a related field.
• Proven experience in program and project management within IT services, ML/AI projects, IT/OT projects or similar high-tech environment.
• Demonstrated ability to design and implement effective project management frameworks and quality management systems.
• Exceptional leadership and communication skills, with the ability to lead client engagements, manage cross-functional teams and interact effectively with all levels of the organization.
• Strategic thinker with excellent problem-solving, organizational, and analytical abilities.
• Certification in Project Management Professional (PMP) or equivalent, with a solid grasp of Agile, Scrum, and Lean methodologies.
• Familiarity with the latest trends in Industrial AI, machine learning, and project management technologies.

Technical Skills and Tool Proficiencies:

• Project Management: Agile, Jira, Trello, Microsoft Project.
• Collaboration and Documentation: Slack, Microsoft Teams, Confluence, Google Docs.
• Version Control: Git, GitHub, Bitbucket.
• CI/CD: Jenkins, GitLab CI, CircleCI.
• Hardware Systems Integration: Deployment and integration of hardware and software, including servers and industrial automation systems.
• Cloud Platforms & IT Infrastructure: AWS, Azure, Google Cloud.
• Programming & Development: Python, C++, Git.
• Database Management & Analytics: SQL, Tableau, Power BI.
• Security & Compliance: Cybersecurity best practices and compliance standards.

KRAs & KPIs:

• Project Management Efficiency

a.Project Completion Rate: Percentage of projects completed on time.

b.Budget Adherence Rate: Percentage of projects that stay within the budget.

c.QMS Compliance: Number of projects managed in compliance with QMS Process

d. Client Revisions: Number of client-requested revisions due to quality or compliance issues.

2.Client Relationship Management

a.TAT for Solution Design Proposals: Average turnaround time for delivering solution design proposals and project estimates to clients.

b.Client Satisfaction Score (CSAT): Client satisfaction through surveys at project milestones and completion.

c.Issue Resolution Time: Average time taken to resolve stakeholder issues.

d.Internal Stakeholder Satisfaction: Satisfaction levels of internal stakeholders through 360 feedback.

3.Risk Management

a.Identified Project Risks and Mitigation Plans: Number of potential project risks identified and the effectiveness of strategies implemented to mitigate them.

b.Reduction in Project Disruptions: Measure of decrease in project interruptions caused by unforeseen issues, indicating improved project stability.

4.Documentation & Reporting

a.Completeness and Accuracy of Project Documentation: Evaluation of the quality and comprehensiveness of project documentation.

b.Timely Submission of Reports and Milestones: Adherence to deadlines for submitting project reports and updates, both internally and externally.

5.Team Development and Performance

a.Team Productivity: Ratio of deliverables completed to planned tasks, indicating the efficiency of project execution.

b.Employee Satisfaction and Morale: Assessed through regular surveys, reflecting the overall well-being and motivation of the project team.

c.Team Retention Rate: Maintain high retention rates among key project team members.

d.Project Team Performance: Overall performance of the project team assessed through periodic reviews.

6.Innovation and Process Improvement

a.Process Optimization Initiatives: Count of process improvements implemented.

b.Innovation Index: Measurement of new technologies, tools, or methodologies adopted.

c.Efficiency Gains: Reduction in average project delivery time or cost due to process improvements.