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Educational Background:B.E / B. Tech in / ECE/ELECRICAL ENGINEERINGJob Responsibility:· HANDLING OF MARKET FEEDBACK AND WARRANTY ISSUES RELATED TO ELECTRICAL SWITCHES AND LOCKSET SYSTEM.· EXTENSIVE VENDOR VISITS FOR PROCESS VERIFICATION AT VENDOR FOR ROOT-CAUSE ANALYSIS OF TYPICAL CASES.· 3G AT DEALER/CUSTOMER LOCATION TO IDENTIY THE USAGE PATTERN FOR ACTUAL PROBLEM UNDERSTANDING AND TROUBLE-SHOOTING· COORDINATION WITH MULTIPLE PRODUCT OWNERS AND PROCESS PARTNERS TO ENSURE FASTER ANALYSIS AND EXECUTION OF QUALITY IMPROVEMENTS BASED ON MARKET FEEDBACK.· FTA APPROACH FOR SOLVING COMPLEX MARKET ISSUES.· COMPETITOR PROCESS / DESIGN BENCHMARKING.· DIAGNOSE AND RESOLVE CUSTOMER COMPLAINTS.Competency Requirements:· GOOD UNDERSTANDING OF ELECTRICALS AND ELECTRONIC PARTS.· EXPERT IN UNDERSTANDING CIRCUIT DRAWINGS OF ELECTRICAL / ELECTRONIC PARTS AND DATA-SHEET INTERPRETATION· PROFOUND KNOWLEDGE OF SEMI-CONDUCTOR TECHNOLOGY AND PCB MANUFACTURING PROCESSES· GOOD EXPERIENCE ON ROOT-CAUSE ANALYSIS OF DEFECT RELATED TO SMT & SOLDERING PROCESSES · WELL VERSED IN QC TOOLS, DOE, SIX SIGMA· ANALYTICAL SKILLS AND LOGICAL APPROACH TOWARDS PROBLEM SOLVING· HANDS ON EXPERIENCE IN RESOLVING COMPLEX MARKET PROBLEMS AND ABLE TO CONCISELY EXPLAIN AND PRESENT TO RELATED STAKE HOLDERS AND MANAGEMENT.· ABILITY TO ANALYZE THE DATA AND PROPOSE SOLUTION & FUTURE STRATEGIES.· GOOD COMMUNICATION & PRESENTATION SKILLS· ABILITY TO WORK WITHIN STRICT TIMELINESSPECIFIC EXPERTISE FOR FUNCTIONAL AREA:EXPERIENCE OF PCB MANUFACTURING, SEMI-CONDUCTOR TECHNOLOGY (ESPECIALLY MOSFET, MCU, DIODE, CAPACITOR ETC…)
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