.. -spoken individuals with a background in the management domain, specifically Retail and luxury management. The candidate should be thorough with the subject .. the concept of a Finishing School and should be polished and presentable. Remuneration shall not be a constraint for the right candidates. Interested candidates .. read more
Requirement - 12-18 years of experience in F&A ( US Freight Industry)
Key Responsibilities Include
- Define account level strategies, generate meaning client insights and ensure positive client perception.
- Capacity planning and staffing plans for the process based on medium term business forecast.
- Negotiating and finalizing SLA’s with the Client.
- Contract Negotiation.
- Creating revenue and cost plans for the medium term
- Establishing a review/ reporting mechanism with the Client
- Developing and approving incentive plans.
- Be a Champion for black belt improvement projects.
- Develop case studies, show case the business and participate in business acquisition.
- Review progress of attrition action plans and check effectiveness.
- Provide leadership to team of managers, team leaders and agents.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
Key Skills
- Excellent Client facing skills.
- Strong F&A domain expertise
- US Freight industry exposure
- Capability to prepare and conduct business reviews.
- Excellent
- leadership, people management and communication skills.
- Business perspective and a capability to drive improvement based on benchmarks.
- Capability to prepare budgets, review MIS.
- Good cross-functional appreciation and capability to team with relevant others to drive business objectives.
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