International Customer Service- OTC Collections

  • Noida
  • Genpact

Responsibilities

• You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.

• Responsible to respond to email /phone queries related to disputed invoice

• Research and analyze the disputes/deductions in ERP

• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution

• Find opportunities and recommend solutions for process and automation improvements

• Daily reporting of individual portfolios to track and monitor the past dues

• You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact

• You are a phenomenal teammate to process any adhoc request in a timely manner.

• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and expertly

• Call out problems to senior staff members and or management as appropriate.

Qualifications we seek in you!

Minimum qualifications

• Graduation in any stream

• Your are excellent in interpersonal skills

• You have Meaningful work experience

Preferred Qualifications

• Prior collections management experience shall be an added advantage