Operation Manager

  • Gurugram
  • Concentrix

Job Purpose

The Senior Sales Manager is responsible for overseeing the management of teams supporting complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate to complex variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes.


Essential Functions - Duties and Responsibilities

Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction and growth

• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date

• Act as an enabler to remove both internal and external roadblocks and help team to resolve complex challenges in support of sales opportunities

• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories