Servicenow Developer

  • Hyderabad
  • Wipro

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing FSM.


Minimum work experience Required:

  • ServiceNow Technical Consultants – 3 to 8 yrs Relevant ServiceNow experience
  • ServiceNow knowledge in areas – ITSM, CSM, FSM, HRSD, LSD, and Custom application development

Mandatory Skills:

Servicenow ITSM/ CSM:

  • Must have hands on standard ITSM/CSM process implementation.
  • ServiceNow in depth Process knowledge (ITSM, CSM Process, integrations)
  • Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID)
  • Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management.
  • Certification : ITSM, CSM, CAD, Implementation on CSM

Servicenow FSM:

  • Working experience with FSM application on Work Order management, scheduling and dispatch
  • Configuring Field Agent activities (Mobile & Desktop)
  • Configuring Field Service Business Process, Assignment, and Add-ons
  • Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording
  • Integrations with Applications and Data Sources. Process Integrations
  • Good Knowledge on Field Service Industry good practice
  • Certification : CSM, CAD, Implementation on FSM

Servicenow HRSD:

  • Experience with the ServiceNow HR Service Delivery (HRSD) application
  • Knowledge of HR functions, processes, and best practices
  • Knowledge of Case Management, Knowledge Management best practices and design
  • Experience designing and/or implementing an HR Shared Services center
  • Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.
  • Certification - Implementation with on ITSM or HRSD or CAD

Location: PAN India- Hyderabad,