.. 2-3years years of experience in Customer Service / Inside Sales. The candidate would be expected to understand and assign the Salesforce cases to the Customer Service advocates and responding to the customer in needed. SFDC Case Handling in Categorization SAP SD - Creating/modifying, Displaying SO, Quotations .. read more
How is this team contributing to vision of Providence?
We, at External Services, the healthcare consulting and services arm of Providence India, help build technology solutions that modernize and simplify each step of the healthcare delivery process. We do that by putting the patient and the provider at the center of everything we do using the most promising and practical ideas, combined with the experience and expertise from people from the healthcare industry. We are creating experiences that work for care facilities, their patients and move us ahead on our mission of “Health for a better world “
What will you be responsible for?
Technical
- Working with clients to understand current architecture and developing architectural roadmaps for the ServiceNow platform to meet business objectives.
- Working closely with development team to break down the roadmap into detailed design documents that utilize the out of the box technology and best practices. Developing applications in accordance with the established architectural frameworks and never unnecessarily “recreating the wheel” outside of framework.
- Being conversant in ServiceNow’s roadmap and be prepared to describe value for newly released product capabilities.
- Providing expertise in source control for moving changes from sub-production to production instances. At minimum be very familiar using Update Sets. Ideally, be able to transition Providence in the use of industry standard source control applications and the ServiceNow studio for change control.
- Teaming with the implementation architect to develop Providence’s technical ServiceNow standards. Keeping up with new technologies provided on the ServiceNow platform and updating the standards to include their use (ie, Flow Designer and RPA)
- Reviewing designs and providing direction to less senior ServiceNow Developers and external technical delivery resources to ensure adherence to Providence’s technical ServiceNow standards and roadmap.
- Demonstrating a knowledge of ServiceNow instance security risk and mitigation best practices. Be familiar with the Instance Security Center and how to address identified compliance related issues. Be cognizant of development practices to ensure security compliance and can be proven secure by external security consultants.
- Developing in depth knowledge, if not already familiar, to support and implement domain managed instances for separation of customer data
- Building client, server-side scripts and be familiar with the appropriate use for each. This includes proven experience with developing business rules, utilization of Glide Server APIs and developing script components in UI pages.
- Configuring and branding ServiceNow’s portals for both internal and external ServiceNow customers. Providing clear guidance on configurations that won’t impact future upgradeability and maintainability.
- Developing integrations via the Integration Hub and REST APIs and integrating with current capabilities via Flow Designer. Have demonstrated experience in using ServiceNow’s official integration solutions for ServiceNow-to-ServiceNow integrations (using Instance Data Replication, Remote Process Sync, etc.) and ServiceNow integrations to other ticketing applications (Scripted Rest APIs, etc)
- Working with tools including Java Script, HTML/CSS, JSON, XML, Bootstrap, Angular JS, Jelly, REST webservice frameworks, API webservice frameworks, active directory federated services, SAML, oAuth, Public/Private key encryption framework, and Azure application and data hosting.
- Driving the adoption of new toolsets
- Independently reviewing and evaluating new frameworks and making recommendations to leadership regarding when to jump to (or ignore) newer technologies.
- Collaborating effectively with colleagues on the infrastructure, healthcare data interfacing, security, service desk and tier-1 support, and electronic health records (EHRs) teams.
General
- Leveraging your specialized skill set to serve as an innovation and thought leader on the team.
- Mentoring less experienced team members
- Operating independently without guidance or oversight; monitoring your own work progression
- Adhering to all department standards, including accurate time tracking
- Complying with HIPAA Regulations and company confidentiality policies and procedures
- Engaging with new clients and prospects independently
Who are we looking for?
- 8+ years in a full-time software engineering role on both back- and front-end web applications, with 6 or more years of ServiceNow development experience
- Highly proficient in ServiceNow development practices, including JavaScript, Bootstrap, Angular JS
- Should carry current ServiceNow certifications Application Developer (CAD), Certified Implementation Specialist certificate in at least one discipline, along with multiple micro-certifications in other areas. The candidate should have completed or is actively pursuing the ServiceNow Certified Technical Architect (CTA) certification.
- Demonstrated experience in deploying projects in multiple product areas: Example: IT Service Management (ITSM), Customer Service Management (CSM) and IT Operations Management (ITOM)
- Understanding of the systems development life cycle and source code control.
- Understanding of common web application security breach vectors and the respective mitigations
- Hands-on experience working with a relational database management system, such as MS SQL-Server
- Demonstrated history of seeking appropriate senior or peer reviews to mitigate risk, accompanied by a track record of those reviews showing an ability to review one’s own work product, and that of others.
- History of complete adherence to risk mitigation and information security policies, including PHI handling, password handling, lifecycle stage containment and source code management processes
- Able to interpret technical instructions in written, mathematical or diagram form.
- Strong comprehension of the systems development life cycle and source code control
- Able to work successfully without supervision, with extensive latitude for independent judgement.
- Demonstrated ability in mentoring less experienced team members.
Desired Qualifications
- ITIL v4 certification
- Good judgement with respect to the need for senior visibility to issues (escalation).
- Self-learner who proactively spends time developing skills and keeping abreast of industry developments
- Able to communicate in a concise, linear approach both in written communication and verbal discussion.
- Able to scope new projects in alignment with the job level.