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Position Title: Head – CSG (Customer Success Group)
Experience: 15+ Years
Location: Noida
Broad Role Description:
- Head CSG is responsible for managing a team which works closely with sales to ensure creation and successful closure of opportunities, enablement of new product penetration alongside competition landscaping and increase RMS from existing Large & Medium set of customers.
- Craft new strategies to scale up business from existing clients in coordination with sales, marketing, and product teams
Key Role Deliverables:
- Lead, supervise a team of Pre Sales, PSS ICS/ Connectivity, Solution Architects
- Understanding product landscape for Data, Voice, Security, Cloud, Collaboration.
- Creating best possible opportunities for existing Large & Medium set of customers, new products penetration, Competition landscaping & Increase RMS based on assessment of customer's challenges (scoping & solutioning).
- Revenue & Churn Management of the existing Logos
Right Person (Qualification & Experience):
- Understanding of customer Industry domain including terminologies, past and emerging trends
- Understanding of IT landscape and emerging trends of multiple industries
- Strong technical knowledge & experience of assigned Data, Voice, Security, Cloud, Collaboration products
- Advance level understanding of technology landscape, products and trends
- ~ 7 to 10 Years of Team handling exposure
- Total Experience of 15 to 20 Years
- Commercial Acumen, experience in Cross Selling & Upselling, Consultative Selling preferrable
- Market Research and Analytical Skills
- Graduate or Post Graduation from reputed university
- Sales Certification on Data, Voice, Cloud will be an added advantage
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